Return & Refund Policy for Deva Institute of Healthcare & Research Pvt. Ltd.
Introduction
At Deva Institute of Healthcare & Research Pvt. Ltd. (“Deva Institute,” “we,” “our,” or “us”), we are committed to providing high-quality healthcare services and ensuring patient satisfaction. This Return & Refund Policy outlines the conditions under which you may request a refund for services rendered.
Services Covered
This policy applies to all healthcare services provided by Deva Institute, including consultations, treatments, therapies, and diagnostic services.
Refund Eligibility
Consultation and Treatment Services
Refunds for consultation and treatment services are generally not provided. However, exceptions may be made under the following circumstances:
- Service Not Rendered: If a service was paid for but not rendered due to a scheduling error or other issue on our part.
- Service Cancellation: If you cancel a pre-paid service at least 24 hours before the scheduled appointment.
- Medical Necessity: If a treatment is medically contraindicated after initial payment and this is confirmed by one of our healthcare providers.
Packages and Prepaid Services
If you have purchased a package or prepaid service, refunds will be considered based on the unused portion of the package. Any used services within the package will be deducted at their standard rate before issuing a refund.
Refund Process
Request Submission
To request a refund, please contact our billing department in person or via email at [Email Address]. Include the following information:
- Full name
- Contact information
- Description of the service
- Reason for the refund request
- Any relevant supporting documentation
Review and Approval
Upon receiving your refund request, our billing department will review the details and may consult with the relevant healthcare providers. We aim to respond to all refund requests within 10 business days.
Refund Issuance
If your refund request is approved, the refund will be processed through the original payment method. Please allow up to 14 business days for the refund to appear in your account, depending on your bank or payment provider.
Non-Refundable Items
The following are non-refundable:
- Medications and medical supplies
- Any services already rendered and completed
- Administrative and processing fees
Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Deva Institute of Healthcare & Research Pvt. Ltd.
Address : B 27/70 MN, Durgakund, Varanasi-221005 U.P. India
Phone : 0542 2313652,2310670
Email Address : info.dhir@gmail.com
Thank you for choosing Deva Institute for your healthcare needs. We are committed to protecting your privacy and ensuring the confidentiality of your personal information.